Support
How to get help with looot: what to quote, where to ask, and how to request a missing provider.
What to quote
Every error and every run carries ids that let anyone find exactly what happened:
requestId, from the error object of any failed request (CLI stderr, a RESTerror.requestId, or an MCP tool’sstructuredContent.data.requestId). See Errors for where each surface puts it.runId, for a run itself, whether it succeeded, failed, or is stuckqueuedorrunning.looot runs get <run-id>or MCPruns_getshows its current state;runs_evidenceshows every attempt with the provider’s own response status, latency, receipt id and cost.
Quoting both, plus the command or tool call you made, is normally enough for someone else to find the exact request without you having to describe it.
Where to ask
Use the contact page at looot.ai/contact.
A provider or endpoint you need isn’t in the catalog
Don’t wait on a support thread for this one: ask for it directly.
Call the capability_request tool with a title, a description of what you need it to do,
and optionally desiredInputs/desiredOutputs.
POST /v1/capability-requests with the same fields.
See Capability request.
Checking or fixing a token
Settings, Agent tokens, on looot.ai lists every token issued for your organization: which client it belongs to, its scopes, and its status (active or revoked). Revoke one from there if it looks wrong, then sign in again from the affected client. See Sign in and Connect your agent for how each client authenticates.